Terms and Conditions for Purchasing and Receiving Services
Some of our offerings, including the acquisition of products or subscriptions, require payment either immediately or at a later time (referred to as "Paid Services"). Detailed information about the current Paid Services, such as shipping terms and refund policies, can be found on the our Site. Please note that any additional payment terms provided to you during the process of utilizing or subscribing to a Paid Service are considered integral to these Terms.
We reserve the right to modify prices and available Paid Services at our discretion. Availability of certain products may be limited, and we cannot guarantee the availability of all items. Products offered for sale on our platform are intended for customers within the United States, and all prices are quoted in U.S. dollars. Occasional errors in pricing may occur, and we retain the right to rectify such errors by either amending the information on our website or notifying you of the error and providing the opportunity to cancel your order. These adjustments or updates to Paid Services information may occur without prior notice.
You can place an order for Paid Services at any time, subject to any planned or unforeseen service interruptions. You have the ability to review and correct any input errors in your order until you click the "Purchase" button on the checkout page to submit your order. By submitting an order, you are making a legally binding offer to purchase the specified Paid Services as outlined in your order, in accordance with these Terms and the price and terms provided at the time of signing up or placing your order. We reserve the right to accept or reject any orders, as well as impose limits on quantities or refuse service. We shall not be held liable if a product is unavailable or if shipment is delayed. All orders are non-cancelable, and cancellation requests will be granted or denied at our sole discretion. In certain cases, we may provide similar products to fulfill your order.
Your order will be considered accepted only upon receipt of payment for the purchase price. After processing your payment, we may send an acknowledgment to the email address you provided, allowing you to retain a record of the transaction. Unless you have specified shipment to Canada or made an alternative arrangement during the ordering process, ownership and risk of loss for the product(s) pass to you upon delivery to the carrier responsible for shipment. This transfer of ownership is contingent upon receiving full payment for the product(s), including any applicable delivery charges. By purchasing products for shipment on our website, you authorize us to engage a carrier on your behalf. In doing so, we act as a service provider, facilitating the shipment process. We reserve the right to determine the procedures, packaging, and carrier used for the products sold. Certain shipping restrictions may apply, including limitations on delivery to post office boxes, specific addresses, or certain days. We may also choose to ship your order in multiple boxes or shipments.
Our products and services, including Paid Services, are intended for personal, non-commercial use. Once delivered, the products may not be resold, redistributed, exported, or used for any commercial purpose. The rights granted under these Terms are personal and non-transferable.
We do not allow returns or substitutions of products. All sales are final, and no refunds or exchanges will be granted.
Shipping to Canada
If you have placed an order for Paid Services to be delivered to a Canadian address, the following additional terms apply:
Delivery of your order, along with the transfer of ownership and risk of loss, occurs when the Paid Services are handed over to the courier at the originating warehouse. Shipments to Canada may be subject to customs duties and/or import taxes. Any applicable shipping charges, customs duties, and taxes are solely your responsibility. By ordering Paid Services from our website, you authorize the customs broker designated by us or our shipping agent to act as your agent for customs clearance and to pay duties and taxes on your behalf.
Billing
We utilize third-party payment processors, such as Stripe, ShopPay, PayPal, and Shopify (collectively referred to as the "Payment Processor"), to handle billing through your linked payment account or through the guest checkout feature on our platform for Paid Services. The payment processing will be subject to the Payment Processor's terms, conditions, and privacy policies, in addition to these Terms. Further details can be found in our Privacy Policy. We are not responsible for any errors made by the Payment Processor. By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the current prices for the utilization of such Paid Services, in accordance with the applicable payment terms. You also authorize us, through the Payment Processor, to charge your selected Payment Method. Payments should be made using the designated Payment Method. We reserve the right to rectify any errors or mistakes made by the Payment Processor, even after payment has been requested or received.
Payment Method
The terms of your payment will be based on your selected Payment Method and any agreements between you and the financial institution, credit card issuer, or other provider of your chosen Payment Method. In the event that we do not receive payment through the Payment Processor, we reserve the right to demand payment for any outstanding amounts on your Billing Account or through the guest checkout feature.
Auto-Renewals and Recurring Billing for Monthly Circadian Wellness Plans and Other Subscription Services
Certain Paid Services, such as the purchase of Circadian Wellness products, may involve an initial period with a one-time charge or a Trial Offer, followed by recurring periodic charges as agreed upon when signing up for such auto-renewing products (referred to as "Subscription Services”).
Subscription Services allow you to specify the frequency at which you would like to receive auto-renewing products. Unless you opt out of a Subscription Service, which can be done through the methods described below, the Subscription Service will automatically renew for successive periods of the same duration as the initial subscription term, at the prevailing non-promotional rate. By selecting a Subscription Service, you acknowledge its recurring payment feature and accept responsibility for all charges incurred prior to canceling the Subscription Service. All recurring payments related to Subscription Services are fully earned upon payment.
To modify or cancel your Subscription Services, please access your account or contact us via email at support@eons.com. If you terminate a Subscription Service, your subscription will not renew after the current term expires.
WE MAY CHARGE YOUR ACCOUNT PERIODICALLY (E.G., MONTHLY) WITHOUT REQUIRING FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE NOTICE (CONFIRMED BY US) OF TERMINATION OR A REQUEST TO CHANGE YOUR PAYMENT METHOD. THE NOTICE WILL NOT AFFECT CHARGES SUBMITTED PRIOR TO OUR REASONABLE ABILITY TO ACT ON IT. TO TERMINATE YOUR AUTHORIZATION, CHANGE YOUR PAYMENT METHOD, OR MODIFY YOUR SUBSCRIPTION SERVICES, PLEASE ACCESS YOUR ACCOUNT OR CONTACT US AT support@eons.com.
Current and Accurate Information Required
You are responsible for providing current, complete, and accurate information for your Billing Account. It is essential to promptly update any changes to ensure that your Billing Account remains current, complete, and accurate, such as changes to billing address, credit card number, or expiration date. If your Payment Method is canceled (e.g., due to loss or theft) or if you suspect a breach of security, such as unauthorized disclosure or use of your username or password, you must notify us or our Payment Processor immediately. Changes to your information can be made through your account settings. Failure to provide the necessary information means that we can continue to charge your Billing Account for any use of Paid Services unless you terminate the services as described above.
Changes in Authorized Amount
If the amount to be charged to your Billing Account differs from the preauthorized amount (excluding changes due to state sales tax imposition or alteration), you have the right to receive prior notice of the revised amount and the date of the charge before the scheduled transaction. If you choose to cancel the purchase upon receiving such notice, you may do so at any time before the scheduled transaction date. Your payment provider's agreement will govern the use of your Payment Method. You acknowledge that we may accumulate charges and submit them as one or more aggregate charges during or at the end of each billing cycle.
Reaffirmation of Authorization
Continued use of a Paid Service (including Subscription Services) without termination reaffirms our authorization to charge your Payment Method for that Paid Service. We may submit those charges for payment, and you will be held responsible for paying them. This does not waive our right to seek payment directly from you. Charges may be payable in advance, arrears, per usage, or as otherwise specified at the time of selecting the Paid Service.
Free Trials and Promotions
Any Trial Offer or promotional period granting access to a Paid Service must be utilized within the specified time frame. A valid Payment Method is required to initiate a Trial Offer. To avoid being charged for the Paid Service, you must discontinue its use before the Trial Offer period ends. If you inadvertently get charged for a Paid Service upon canceling it before the end of the Trial Offer period, please contact us at support@eons.com. Trial Offers are restricted to new customers and limited to one per household. Additional terms and limitations may apply, which will be explained when signing up for the Trial Offer. Such terms and limitations are considered part of these Terms.
